Cancellation
When you make a final booking for an appointment it means that appointment is reserved only for you and that no one else can make a booking in that period and because of that all cancellations has to be made before 24 hours of booked appointment. If you miss your appointment or want reschedule or cancel it in 24 hours before booked appointment you will be charged full amount or your voucher will be redeemed.
Wellness Studio J'adore owner, management and staff reserve the right to make the final decision on any and all refunds issued.
Arrival time
We suggest arriving 5 minutes prior to your appointment, as you will need this time to unwind and also to fill out our consultation form. Please respect your appointment time. Your treatment will end at its originally scheduled time to prevent a delay for the next client.
If I'm running late, does it run into my massage time?
Yes, if you are late for your appointment, your treatment will finish as it's originally scheduled a time to prevent delay for the next client.
So please make sure you are on time so you get your full treatment time.
Payment
All payments are to be made in advance online, vouchers and cash.
Kindly pay the fee to the therapist on your arrival.
If you've paid online please bring your voucher printed or on a mobile phone to a therapist.
Cleanliness
Sterilization and sanitization of our equipment take place after every service and treatment. We kindly remind all our customers to ensure a good level of personal hygiene before coming for a treatment.
